SHIPPING + PAYMENT + ETC
2018-2019 HOLIDAY SHIPPING SCHEDULE
We usually ship once a week on Fridays. Our last shipping of 2018 will be on December 14. Our shop will take a month off and we will resume shipping on January 11, 2019.
Thank you for understanding, and happy holidays.
- PAYPAL is currently the only payment we accept.
- Please double check your shipping address on PAYPAL which is the address we ship the items to.
- If you need to ship to a different address, please notify email@example.com as soon as your order is placed.
- USA: $10 USD (2 business day)
- Canada: $30 USD (international priority)
- rest of the world: $45 USD (international priority. US postal shipping has gone up as of January 2016)
- all the items sold in our store ships from New York City, USA
- we ship via US Postal Service unless otherwise requested.
- If you prefer FedEx for extra cost, please contact firstname.lastname@example.org
- We usually ship once a week on Fridays.
- We post notice on the item descriptions when we are taking a week off.
INTERNATIONAL PURCHASERS PLEASE NOTE
- if you can't check out, it is because your country has not been added to the store yet. Please contact email@example.com to add your country.
Currently, we only have the countries we have shipped in past, and purchasers confirmed their postal service is reliable.
- It normally takes about 7-10 days for foreign shipping to arrive to your door.
- However, foreign shipping schedules change dramatically depending on the situation at the customs, your country's postal services, as well as the time of the year. Please order early during holiday season.
- Please note that the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.
WE SHIP SECURELY
- Digital prints are shipped flat, securely and carefully packed.
- Large format pieces are shipped in extra sturdy and extra large mailing tubes.
RETURNS + EXCHANGES
- All the sales are final.
- However, if your package has arrived damaged, or has gone missing completely, please contact firstname.lastname@example.org so we can send you replacements.
For any other questions, please e-mail us at
email@example.com. We try to respond as soon as we can. THANK YOU.
YUKO + TATIANA